1. Purpose of Collecting Personal Information of Customers
Customers accessing https://fumand.com to request technical consultation or pricing quotes may be asked to fill in information in our contact forms, including: Full name, phone number (company or personal), email address (company or personal), and project requirements.
We may also collect anonymized analytical data regarding website visits, clicked links, IP address, browser type, language settings, and access timestamps when you browse https://fumand.com.
All submitted information is used to complete your technical consultation and notify you regarding the handling of any arising project inquiries. Information provided by customers must be accurate and lawful to ensure seamless communication and support.
2. Scope of Use of Personal Information
The website https://fumand.com uses the information you provide to:
- Support the engineering consultation process for using services and products at Fumand and provide dedicated customer care.
- Prevent customer errors, unauthorized account access, or fraudulent activities.
- Communicate with customers and resolve any service inquiries or warranty requests.
3. Personal Information Retention Period
Personal data is stored securely without a fixed expiration limit so we can support long-term product warranties and after-sales maintenance, except where the customer submits a cancellation/deletion request to the Board of Directors or the Company ceases operations. In all cases, customer information is kept strictly confidential on the secure servers of https://fumand.com and internal company systems.
4. Address of the Unit That Collects and Processes Personal Information
- Company Name: Fumand LLC / Phu My Hung Door Co., Ltd
- Email: info@fumand.com | cuaphumyhung@gmail.com
- Phone Number: US: (714) 837-3788 | VN: (+84) 972 024 888 / 0961 006 006
- US Office Address: 9938 Bolsa Ave Suite 208, Westminster, CA 92683, United States
- Vietnam Office & Factory: 64 Ven Kenh Street, Thanh Xuan Ward, District 12 (and 58 Nguyen Xi, Ward 26, Binh Thanh District), Ho Chi Minh City, Vietnam
5. Means and Tools for Consumers to Access and Correct Their Personal Information
Customers have the right to review, update, or correct their personal information at any time by contacting Fumand via phone or email.
Customers also have the right to submit complaints regarding any suspected disclosure of their personal information to third parties. Upon receiving such feedback, Fumand will promptly verify the information, provide a transparent explanation, and take immediate measures to secure the customer’s data.
6. Persons or Organizations That May Have Access to Customers’ Personal Information
Customers agree that, only when strictly necessary to fulfill service obligations, the following authorized parties may access relevant personal information:
- The Management Board and authorized engineering/customer care staff of Fumand.
- Authorized shipping and logistics units (limited to Name, phone number, and delivery address).
- Verified technical infrastructure partners integrated with the website fumand.com.
- Competent state or legal authorities upon lawful request in accordance with applicable regulations.
All information is used strictly for consulting purposes and enhancing service quality. We are committed to handling customer information with the goal of delivering value to customers in full compliance with the law and ethical standards.
7. Commitment to Protect the Privacy of Customers’ Personal Information
Personal information registered by customers on fumand.com is strictly protected by Fumand in accordance with this official Privacy Policy. The collection and use of customer information are carried out only with the customer’s consent, unless otherwise required by law.
We do not use, transfer, provide, or disclose customer information to any third party without the customer’s prior consent, except in the specific cases outlined in this policy or required by law.
In the event that the information storage server experiences a cyberattack resulting in a potential data breach, Fumand will immediately notify the relevant authorities for investigation and promptly inform affected customers.
